Refunds
How refunds work
Last updated 2026-09-03.
En español
Devoluciones, en resumen
Las devoluciones las gestiona Paddle, nuestro vendedor registrado. Desde España tienes catorce días para cancelar tu compra, por el motivo que sea o sin ninguno, y te devolvemos el importe íntegro a la tarjeta con la que pagaste. No hace falta que des explicaciones, y da igual que hayas abierto el libro y lo hayas leído entero.
La casilla que marcas al pagar confirma que quieres empezar a leer de inmediato y que has visto estas condiciones. No es una renuncia a tu derecho de desistimiento: tus catorce días siguen siendo tuyos.
Los fallos se arreglan siempre, estés donde estés: si has pagado y las páginas no se abren, o si has pagado dos veces por error, escribe a refunds@bartendercheatcode.com desde el correo con el que pagaste, con el número de transacción de Paddle que viene en tu recibo.
El texto completo está debajo, en inglés, y es el que tiene valor legal. Este resumen está aquí para que sepas lo que dice.
The rule, in one paragraph
Refunds are handled by Paddle, our payment provider and merchant of record, under Paddle’s refund policy. Where the law gives you a right to cancel a digital purchase — such as the fourteen-day right of withdrawal across the EU and EEA, the UK and Switzerland — that right is honoured in full, no reason needed. Where no such right applies, an opened digital purchase is non-refundable, though Paddle may still grant a refund at its discretion within fourteen days. Genuine faults are always put right, wherever you are.
In your country you have a full fourteen-day money-back guarantee. Cancel within fourteen days of your purchase for any reason at all. You do not need to explain yourself, and it does not matter whether you have opened the book, read every page, or worked through half the course. Ask within those fourteen days and we refund you in full.
1. Your fourteen-day right to cancel
The universe is digital content that opens the instant you pay. Even so, you keep a full fourteen-day right to cancel from the day of purchase, no reason needed. Change of mind counts. “It was not for me” counts. Ask within fourteen days and we return the full amount to the card you paid with. This is your right under the EU Consumer Rights Directive (2011/83/EU) and the equivalent laws across the EEA, the UK and Switzerland, and we honour it as written.
1. How refunds work where you are
The universe is digital content that opens the instant you pay. Refunds are handled by Paddle, our merchant of record, under their refund policy. Any statutory right to cancel that applies in your country is honoured in full. Beyond that, an opened digital purchase is non-refundable, though Paddle may still grant a refund at its own discretion within fourteen days of purchase — so if you have a good reason, it is always worth asking. Genuine faults, listed below, are always put right.
2. The tickbox at checkout
Before we take payment we ask you to tick a box. Buying the book:
“I am ready to start reading, and I accept the terms and refund policy.”
Buying one seat on The Bartender’s Cheat Code Course:
“I am ready to start the course, and I accept the terms and refund policy.”
Buying seats for other people:
“I am buying these seats for my team, and I accept the terms and refund policy.”
Whichever one you tick, it confirms you have seen this refund policy and the terms, and that you are happy to open the content straight away. It is not a waiver of your right to cancel. Your fourteen days stay yours whether you open the book on day one or never open it at all, and the same is true of a course seat.
3. Faults are always put right
Whatever your country, at any time we refund or fix:
- No access. You paid and the paid pages never opened for you. Write to us and we make it right, or we refund.
- Accidental duplicate purchase. The same person paid twice for the same universe within a short window, by mistake. We refund the second one.
- The universe never delivers what it clearly promised. Not “I did not like it”, but “the product is not what was described”. Write to us with the detail.
- A payment you did not authorise. Contact your bank first for the chargeback, then let us know so we can close the account cleanly.
4. Course seats, and buying for other people
The fourteen days work the same way for a course seat as for the book, and for the same reason: it is your money and you may change your mind. If you bought seats for other people, the fourteen days run from your purchase, not from the day each bartender opens theirs.
A course seat follows the same refund rule as the book: any statutory right you have is honoured, and beyond that a refund is at Paddle’s discretion within fourteen days of purchase. If you bought seats for other people, that window runs from your purchase, not from the day each bartender opens theirs.
A refund returns the whole order and closes the whole order. Every seat in it stops, opened or not, and the codes stop working. We do not keep part of the payment for the seats that happened to be opened first.
Because the money comes back in full, the access goes back in full. A credential earned on a seat that is later refunded is withdrawn, and its verification link says so. A certificate is a statement that somebody paid for a course and passed it. If the payment is returned, the first half of that sentence is no longer true.
We say this here, plainly, so that no venue is surprised by it and no bartender hears it first from an employer. If you are a manager thinking of cancelling, tell your team before you do.
One thing we cannot undo, and will not pretend otherwise: the course reads in the browser, so a person who has already opened the pages on their own device may still have them cached there. What ends is the seat, any further examination, and the credential.
If you are buying as a business
The fourteen-day right to cancel in the EU Consumer Rights Directive is a right for consumers, and a hotel, bar or restaurant buying seats for its staff is not a consumer. We give it to you anyway, on the terms above. That makes it a promise from us rather than something the law obliges, and we will not withdraw it without changing this page first.
5. How to ask for a refund
Write to refunds@bartendercheatcode.com from the email address you paid with. Tell us:
- the Paddle transaction ID from your receipt,
- that you would like to cancel, or what went wrong.
- for a course order, nothing else: we can see the seats from the transaction.
A person reads that inbox. We reply within five business days. Refunds are processed through Paddle and land back on the same card, usually inside a week.
6. Chargebacks
If you dispute the charge with your bank without writing to us first, Paddle will handle the response on our side. We would rather solve it in one email. Try the inbox above first; it is faster and quieter, and inside fourteen days the answer is simply yes.
7. Where you can complain
You always keep your statutory consumer rights in your home country. If you live in the EU or EEA and are not happy with our answer, you can also use the European Commission’s Online Dispute Resolution platform. In Norway you can also reach out to the Norwegian Consumer Council (Forbrukerrådet).
Seller and data controller